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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each page. A context menu will open. It contains exhaustive information about all the actions that you can perform on the page in question. Each popup opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive array of instructional videos clarifying how to work with our hosting Control Panel. They're designed for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can swiftly become familiar with our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you need, have a look at our comprehensive Frequently Asked Questions section, which includes questions asked by real individuals and provides practical solutions. We periodically update our FAQ section with new questions & answers in order to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can get in touch with our fantastic team of customer service technicians available 24-7-365 and ready to assist you with any question. Each support ticket you submit will be replied to within 1 hour (the average response time being only 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 292468

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com